Medix Partners with Leading Healthcare Provider to Elevate Client’s Epic Research Module to 8-9 Gold Stars

To truly excel in their expanding oncology research endeavors, one prominent healthcare organization understood that their electronic health records (EHR) system needed a significant upgrade in functionality. The underperformance of their Epic Research module was a clear bottleneck, hindering both operational efficiency and their pursuit of critical designations. Seeking to overcome this challenge and empower their research teams, the client began their search for a specialized and collaborative partner.

About the Client

• A leading healthcare provider with approximately 1,400 inpatient beds across its network.
• Ranked among the top 50 hospitals in the nation in several specialities.
• One of the largest private, not-for-profit hospitals in Florida.

The Challenge

The client’s Epic Research module, implemented in 2011, was significantly underutilized, operating with only basic functionality and a 1-star rating in Epic’s Gold Stars program for research. A key issue was the lack of a dedicated Epic Research team; the responsibilities were fragmented across various analysts in different departments, leading to a lack of clear ownership and dedicated resources. This underutilization resulted in critical business impacts, including the discovery of billing compliance issues during optimization efforts. Furthermore, a partner organization was still heavily reliant on paper processes for research, and there was a significant lack of standardization between the two entities’ research workflows. These challenges collectively hindered the client’s progress toward achieving its organizational research goals and its pursuit of National Cancer Institute (NCI) designation.

The Solution

To address these multifaceted challenges, the client partnered with Medix Technology, an industry-leading provider of resources and solutions to the healthcare technology industry. Medix Technology integrates with client technology teams to achieve strategic objectives and deliver exceptional care.

The client chose Medix Technology for these reasons:

• Deep understanding and expertise of healthcare technology challenges, specifically Epic.
• Access to high-quality, niche talent required for the client’s unique needs.
• A true partnership, focused on collaboration and transparency.
• Unique, customized solutions to overcome challenges.

The Results

Epic Gold Stars Rating Soars from 1 to 8-9 Stars

• Significant Gold Stars Achievement: The client’s Epic Research module dramatically improved its standing, increasing from a 1-star rating to an impressive 8-9 stars in Epic’s Gold Stars program for research. This demonstrates a near-perfect optimization of the module’s capabilities, with only three minor items remaining for a perfect score.
• Enhanced Billing Compliance: A major qualitative and quantitative win for research leadership was the significant improvement in billing compliance, which effectively reduced regulatory risks. This crucial improvement was a direct result of the Medix partnership.
• Improved Standardization and Efficiency: The collaboration led to much-needed standardization across research processes between the client and its partner organization. This not only streamlined workflows but also promoted greater Epic adoption, moving away from previous paper-based processes.
• Accelerated Strategic Goals: The successful optimization of the Epic Research module and the resulting efficiencies are directly contributing to the client’s progress toward achieving its strategic organizational goals for research and its pursuit of National Cancer Institute (NCI) designation.

Is your healthcare organization ready for strategic, customized solutions that address your unique technology challenges? Discover the Medix Technology difference – speak with an expert now.