Medix Partners with California Nonprofit to Strengthen Care Management Staffing Across 40+ Counties

Operating across more than forty counties, a nonprofit organization supporting California’s CalAIM services was facing mounting workforce shortages. The roles they relied on most—case managers and health outreach professionals—were becoming increasingly difficult to fill, especially in smaller counties with limited talent availability. As their need for care management staffing in California continued to grow, turnover and internal capacity constraints made it clear they needed a partner capable of delivering both quality and scale. When they engaged Medix, what began as a modest request quickly evolved into a large-scale staffing initiative spanning multiple departments.

About the Client

• Nonprofit healthcare management organization serving individuals and families across California
• Provides comprehensive, patient-centered services designed to improve access, coordination, and overall health outcomes
• Supports thousands of individuals and their families in navigating complex medical, behavioral, and social needs

The Challenge

Before reaching out to Medix, the organization was contending with a pattern of hiring challenges that had compounded over time. Many of the smaller counties they served offered only a handful of qualified candidates, making it difficult to find staff with the right experience—and even harder to retain them. A series of past hires had not been strong long-term fits, contributing to turnover that disrupted continuity and increased workload for existing teams. As vacancies persisted, other departments began absorbing the strain, stretching internal capacity and slowing core operations. Continuing this way was unsustainable, placing teams at risk of burnout and additional resignations. It became clear that their current recruitment efforts and partnerships were not producing the consistency or quality needed to support their service model effectively.

The Solution

The client partnered with Medix after recognizing the need for a staffing firm with proven success supporting CalAIM-focused programs. Having recently executed similar workforce projects, Medix brought the experience, scale, and speed required to stabilize multiple departments at once.

The client chose Medix for these additional reasons:

• Commitment to providing high-quality talent across a wide geographic area, including hard-to-staff rural regions
• Rapid response and speed to deliver, enabling the organization to move quickly as their staffing needs expanded
• A collaborative, hands-on partnership, with Medix fully engaged in intake discussions, communication processes, and hiring strategy
• A candidate selection approach that prioritizes alignment, recruiting individuals with the right competencies, communication style, and member-facing skill sets—not just filling seats

The Results

38 Candidates Placed Across a Multitude of Roles and an Expanded Partnership in 2026

• High-Quality Talent Delivered at Scale: Medix filled roles that had been historically challenging to recruit—particularly in rural or talent-scarce counties—by tapping into a broader, more specialized talent network than the organization had previously accessed. This expanded reach resulted in stronger, more reliable staff in positions that once faced frequent turnover or inconsistent performance.
• Accelerated Hiring Timelines that Kept Pace with Demand: As the scope expanded beyond the original request of 10-15 candidates to 38, Medix continued to source, screen, and onboard talent quickly, enabling the organization to stabilize critical teams and avoid service disruptions. The speed of delivery played a central role in keeping operations on track across 40+ counties.
• A Deeply Collaborative Partnership: Ongoing communication, detailed intake alignment, and consistent engagement across departments allowed Medix to adapt in real time as additional roles emerged. This partnership model helped identify workforce gaps early and ensured hiring strategies stayed ahead of demand.
• Better Candidate Alignment and Stronger Long-Term Fit: By focusing on individuals whose competencies and communication style matched the organization’s needs, Medix strengthened the quality and consistency of care management staffing in California, reducing the cycle of mismatched hires.

Client Feedback

The organization’s experience with Medix has been reflected in their NPS results:

100% of respondents rated Medix a 10/10, underscoring the strength of the partnership and the value delivered across multiple departments.

Is your organization delivering services under the CalAIM program and facing similar workforce challenges? Medix offers tailored staffing solutions designed to support care management, outreach, and operational teams across every California county. Contact us today to discuss your needs and learn how we can help strengthen your workforce.