Medix’s Revenue Cycle Support Staffing Delivers 13 Specialists with 100% Interview-to-Offer Success

Two weeks before a critical go-live, a national revenue cycle management (RCM) company was scrambling to secure more than a dozen skilled insurance follow-up specialists. A surge in account volume was imminent, service-level agreements were on the line, and a competitor tasked with filling the roles had come up short. With the deadline looming, every unfilled seat increased the risk of missed KPIs, delayed collections, and strained client relationships.

About the Client

• A national revenue cycle management (RCM) provider serving hospitals, health systems, and physician groups across the U.S.
• Founded over 20 years ago, and manages revenue cycle for thousands of providers and physicians.

The Challenge

Less than two weeks before a critical client go-live, the client needed to build a full team of more than a dozen insurance follow-up specialists. The roles required commercial collections experience and the ability to ramp up quickly to handle a spike in account volume. Internal recruiting teams were stretched thin, and a competing staffing vendor had failed to deliver qualified candidates. With strict service-level agreements in place, every unfilled position risked missed KPIs, delayed collections, and damage to an important new client relationship.

The Solution

The client needed a partner who could deliver quality talent fast—filling more than a dozen roles in less than two weeks. Candidates had to bring proven commercial collections experience and the ability to quickly adapt to new processes. They turned to Medix, a trusted revenue cycle staffing partner with decades of experience delivering specialized talent solutions to healthcare organizations nationwide.

The client chose Medix for these reasons:

• Rapid recruiting capabilities to meet an aggressive go-live deadline.
• Targeted recruitment focused on candidates with strong commercial collections backgrounds.
• Clear, proactive communication that kept all stakeholders aligned throughout the process.
• Established talent network of revenue cycle specialists ready to step into critical roles.

The Results

Medix delivered 13 fully qualified candidates for interviews—and all 13 received offers, enabling the client to fill every role ahead of the go-live date.

• On-Time Delivery: Every role was filled in less than two weeks, ensuring the client met their go-live deadline and avoided the risk of missed KPIs or delayed collections. This timeline was made possible by Medix’s nationwide recruiter network, real-time communication with the client, and ability to prioritize high-urgency requisitions without compromising quality.
• High-Quality Placements: All 13 candidates interviewed received offers, achieving a 100% placement rate and outpacing a competing vendor that had been unable to deliver for the client. This success was driven by Medix’s proven 5-step candidate vetting process, which evaluates technical skills, industry experience, and cultural alignment before any interview is scheduled.
• Role-Specific Expertise: Medix’s decades of revenue cycle staffing experience allowed the team to quickly identify and deliver candidates with verified commercial collections backgrounds, ensuring candidates could contribute immediately with minimal training.
• Expanded Partnership Opportunities: The success of this engagement led the client to request additional staffing opportunities in other specialized areas, including behavioral health AR roles.

Facing an urgent staffing need or a critical project deadline?

Medix delivers revenue cycle support staffing solutions that combine speed, precision, and industry expertise. Connect with our team today to learn how we can support your revenue cycle goals.