Medix Partners with Pharmacy Client to Solve Turnover Challenges Through Specialized Pharmacy Technician Staffing

What if half the people hired to support your team walked out the door? That was the stark reality facing this fast-growing pharmacy client. Nearly 50% of the temporary staff placed by another staffing firm didn’t last, draining resources, disrupting patient care, and leaving permanent teams to pick up the slack.

How could any healthcare organization be expected to scale operations — or protect patient experience — with that level of turnover?

The client partnered with Medix to secure more qualified, culturally aligned talent, reduce attrition among contract staff, and restore stability so they could continue to grow with confidence — all through a more strategic approach to pharmacy technician staffing

About the Client

• Full-service pharmacy, with prescription delivery available in all 50 states
• Filled over 7 million prescriptions, saving customers hundreds of millions of dollars

The Challenge

Before partnering with Medix, the client had relied on another staffing agency to keep up with aggressive hiring goals. However, they soon faced serious challenges tied to candidate quality and cultural fit. Many of the contract staff simply didn’t meet performance expectations or failed to embrace the client’s culture and values.

This mismatch drove an alarming turnover rate near 50%, fueling constant rehiring and retraining cycles. The impact stretched well beyond HR — operations were disrupted, permanent staff became overburdened, and overall morale began to slip. Left unchecked, these issues threatened the client’s ability to deliver consistent patient care and grow their business.

The Solution

The client needed more than just people in seats — they required a dependable pipeline of Pharmacy Technicians who could deliver high performance, embrace their culture, and stay for the long haul.

The client partnered with Medix, a Joint Commission-certified healthcare staffing partner, uniquely positioned to understand the complex demands of the pharmacy space. Drawing on our deep expertise in pharmacy technician staffing, we built a strategy tailored to address their pain points, including:

• Rigorous vetting processes to ensure candidates not only met technical requirements but also embodied the client’s patient-focused values
• A dedicated recruiting team specializing in pharmacy operations, well-versed in the day-to-day expectations of Pharmacy Technicians
• A network of over 3 million candidates and a refined sourcing strategy, enabling us to quickly deliver high-quality talent who could contribute from day one

The Results

Turnover among temporary staff dropped well below the prior 50% mark, with Medix placing over 130 pharmacy technicians

• Stronger candidate alignment: By deeply understanding the client’s cultural and operational needs, Medix delivered candidates who fit seamlessly — dramatically reducing costly turnover and stabilizing day-to-day operations.
• Faster, more reliable staffing: Our dedicated healthcare recruiting team and streamlined processes enabled the client to quickly onboard high-quality Pharmacy Technicians, minimizing gaps that previously strained full-time staff.
• Improved team cohesion and engagement: With well-matched, prepared talent, managers reported a noticeable boost in team morale and collaboration, empowering the client to focus on long-term growth instead of constant rehiring.

Stop settling for turnover and mismatched talent. Partner with Medix to secure the right people, protect your culture, and grow with confidence.