How MedixFlex Run and Maintain Teams Improve Healthcare IT Operational Efficiency in Epic and Workday Environments

This Blog at a Glance

• Healthcare IT teams often spend the majority of their time on operational support rather than strategic initiatives
• Run and Maintain (R&M) teams help reduce ticket burden and improve system performance
• Offloading operational work creates capacity for innovation and transformation
• Optimizing systems like Epic and Workday improves workflow efficiency and clinician experience
• Strong data governance and ongoing system support are critical to long-term performance

Healthcare organizations invest heavily in enterprise platforms like Epic and Workday, yet often struggle to fully realize their value due to ongoing operational demands. Supporting and optimizing these systems requires significant time and resources, often limiting the ability of internal teams to focus on strategic initiatives.

MedixFlex Run and Maintain (R&M) teams help address this challenge by creating capacity, reducing ticket burden, and improving system performance across complex healthcare IT environments.

The Hidden Constraint: Operational Drag in Healthcare IT

Across IT organizations, the majority of capacity is allocated to operational work rather than innovation. Research indicates that approximately 60–80% of IT resources are dedicated to maintenance and support activities, while only 20–40% are allocated to new initiatives and transformation efforts.

In healthcare, this imbalance is even more pronounced due to the complexity and always-on nature of systems like Epic and Workday. As a result, internal teams are often stuck in reactive support models, limiting progress on strategic priorities.

Capacity Creation Through Run and Maintain Models

By shifting operational responsibilities to dedicated Run and Maintain teams, organizations can reallocate internal resources toward higher-value strategic initiatives.

This model—often aligned with managed services approaches—allows teams to:

• Reduce day-to-day support burden
• Improve responsiveness to system needs
• Focus internal talent on transformation efforts

Research shows that organizations with greater allocation toward innovation achieve stronger digital maturity and performance outcomes.

Improving Workflow Efficiency and Reducing System Burden

System usability and workflow design play a critical role in overall performance—particularly within EHR platforms like Epic.

Studies show that poor EHR design and usability are associated with increased clinician stress and inefficiency. Misaligned workflows can create unnecessary friction, slowing down care delivery and increasing administrative burden.

Run and Maintain teams support ongoing optimization efforts by continuously refining workflows, improving usability, and aligning systems with real-world operational needs.

Supporting Clinician Satisfaction and Reducing Burnout

Clinician burnout remains a persistent challenge, with technology-related workload identified as a contributing factor.

Recent research highlights the importance of operational efficiency and system design in improving work-life integration and reducing burnout. At the same time, workforce shortages continue to place additional strain on healthcare organizations.

By improving system performance and reducing inefficiencies, R&M teams help create a more sustainable environment for clinicians and staff.

Strengthening Data Integrity and Governance

Reliable data is essential for clinical, operational, and financial decision-making across healthcare organizations.

Best practices emphasize the need for continuous monitoring, governance, and standardization to ensure data quality and interoperability. In complex environments like Epic and Workday, maintaining data integrity requires consistent oversight and proactive management.

Run and Maintain teams support these efforts by helping organizations maintain clean, accurate, and usable data across systems.

Enabling Long-Term Performance Through Operational Excellence

Run and Maintain models like MedixFlex provide a structured approach to rebalancing IT capacity, reducing operational burden, and supporting long-term system performance.

By prioritizing stability, optimization, and efficiency across platforms like Epic and Workday, healthcare organizations are better positioned to accelerate strategy and achieve sustained value from their technology investments.

Learn more about MedixFlex by connecting with an expert today.