Medix Kickstarts Medicaid Program Launch by Delivering 55 Care Management Candidates in 5 Days

Launching a Medicaid care management program is one thing. Building the workforce to support it in less than a week is another challenge entirely.

As Medicaid programs expand efforts to address social drivers of health, healthcare organizations need specialized talent to connect members with food assistance, housing resources, and community-based services. But ambitious program timelines can quickly outpace traditional recruitment strategies.

This was the reality for one healthcare organization in New York, which needed about 50 care management professionals to support an urgent program launch.

Medix stepped in to help make that timeline possible.

About the Client

• Healthcare organization specializing in nutrition-focused services
• Expanded into Medicaid care management and community-based support programs
• Partnered with community organizations to connect Medicaid members with essential resources
• Launched a new care management initiative supporting underserved populations

The Challenge

As the organization prepared to launch a new community-based care management program, it faced an immediate challenge: quickly assembling a qualified workforce to support its growing operational needs.

The program aimed to connect Medicaid members with critical community resources, including housing assistance, food access, and other services addressing social drivers of health. With an expansive population to serve and aggressive implementation deadlines, the organization needed to build its care management workforce almost overnight.

Speed was essential, but quality carried equal weight. Amid ongoing care management workforce challenges, the organization needed talent with strong communication skills, familiarity with Medicaid populations, and the ability to engage members navigating complex social and healthcare needs.

The organization was also entering a new area of care management without an established operational leadership structure. Its initial staffing model centered on Care Navigators responsible for member outreach, screening, and referrals, but the program’s long-term workforce needs were still evolving.

Funding uncertainty added another layer of complexity. Because the initiative depended on Medicaid waiver funding, leadership needed a flexible care management staffing model that could accommodate growth while limiting long-term hiring commitments.

The Solution

With the clock ticking, Medix recruiters got to work, extending their hours and recruiting through the weekend to identify talent with the communication skills, healthcare knowledge, and member engagement experience required for the program.

In five days, Medix delivered an initial slate of 55 candidates, helping the organization move forward with its launch.

Beyond the immediate staffing needs, Medix provided consultative guidance on workforce planning and role requirements. Drawing on experience supporting other care management organizations, the team helped leadership identify the backgrounds and competencies best suited to the program’s evolving responsibilities.

During early conversations, the organization’s leadership mentioned an ambitious wish-list hire: an experienced care management executive who could take ownership of the growing program. With the immediate staffing demands already commanding attention, finding the right leader seemed like a long shot.

Fortunately, Medix already knew someone who fit the bill.

Leveraging its extensive network of healthcare professionals, Medix connected the organization with an experienced care management leader who brought the specialized expertise needed to guide the program’s next phase. About two weeks after the initial interview, the organization extended an offer to the executive.

The successful placement gave the organization dedicated leadership to oversee operations and support continued growth, demonstrating the value of Medix’s established relationships within the healthcare industry.

As the program evolved, the organization transitioned from its original Care Navigator model toward a more comprehensive Care Manager role. Medix supported that evolution through workforce consultation and flexible staffing solutions, allowing the organization to expand in response to demand while maintaining flexibility amid funding uncertainty.

As caseloads increased, so did the demand for Medix talent. The organization continued turning to Medix for new cohorts of Care Managers approximately every other month, ensuring its workforce could keep pace with growing program needs.

The Results

That initial five-day sprint was only the beginning. Over the following year, Medix helped transform an urgent hiring request into an expanding care management workforce, with new talent joining the program on an ongoing basis.

• 55 Candidates Delivered in Approximately Five Days: Medix rapidly mobilized its recruitment resources to meet the organization’s initial workforce deadline, providing qualified candidates during a critical program launch.
• 170+ Placements in Approximately One Year: Medix supported the program’s expansion with more than 170 placements, building workforce capacity as the organization increased its community-based care management operations.
• Continued Workforce Expansion: As the program grew, Medix continued adding Care Managers through monthly or bimonthly staffing cohorts, giving the organization a reliable pipeline of specialized talent aligned with changing demands.
• Executive Offer Extended Within Two Weeks: Medix leveraged its healthcare network to introduce an experienced care management leader who received an offer about two weeks after an in-person meeting and went on to help oversee and grow the program.
• Flexible Staffing for an Evolving Program: Through contingent staffing solutions and ongoing workforce consultation, Medix helped the organization scale while navigating uncertain funding timelines and changing operational requirements.

Throughout the partnership, the organization consistently recognized Medix’s recruitment speed, candidate quality, industry expertise, and communication as key contributors to its continued success.

Building Care Management Teams That Grow with Your Mission

As Medicaid initiatives expand to address social drivers of health, healthcare organizations need workforce strategies that can keep pace with evolving programs, funding requirements, and community needs.

Medix delivers specialized care management staffing solutions that help organizations launch new initiatives, build high-performing teams, and scale with confidence. From urgent recruitment needs to long-term workforce planning, our healthcare staffing experts bring the industry knowledge and flexibility needed to support meaningful care delivery.

Ready to build a care management workforce that grows with your program?

Connect with Medix to get started